Complaints about an electricity licensee

The Electricity Regulatory Authority takes complaints about the licensees it regulates — Bhutan Power Corporation, the generating companies, and everyone else holding an electricity licence. You do not need an account.

Who is the complaint about?

What is it about?

In one line

What happened?

Where

When

Consumer or meter number

How ERA reaches you

Your name

Phone

One of the two is enough. Without either, ERA has no way to tell you what came of this.

Settle this as a dispute (Form A)Only if you want ERA to settle the matter under the Dispute Settlement Rules 2025 rather than handle it as a complaint.

Did you take it up with them first?

§18 requires it: ERA takes a dispute only where they did not respond within 7 days, or did not settle it within a month.

Yes — they responded, but did not settle itYes — they did not respondNo, I have not approached them

What evidence can you produce?DocumentsVideosPhotographsOther

Is it before a court or another body?

§21(4) — ERA cannot take a matter already pending elsewhere.

Your CID

Your address

How the other party is served

Their address

Their email

Their phone

Representative, if someone acts for you

Form B authorisation. Leave blank if you are acting for yourself.

Name

CID

Gewog

Dzongkhag

I hereby declare that the information provided in this complaint form is true and accurate to the best of my knowledge, and any false information may result in the dismissal of my complaint and liability for any negative consequences.Further, I consent to the processing of my complaint in accordance with the Dispute Settlement Rules and Regulations of the ERA, and commit to cooperating fully throughout the resolution process.

Take up the matter with the licensee first where you can — ERA looks at what they did about it. Keep the reference you are given: with the email or phone you leave, it is how you check what is happening.