Electricity Regulatory Authority of Bhutan

ERA-RIMS

Regulatory Information Management System

Secure Government Platform

Regulating Bhutan'sElectricity Sector

The Electricity Regulatory Authority is an autonomous body established under the Electricity Act of Bhutan to regulate the electricity supply industry — ensuring a financially viable, efficient and reliable service for all Bhutanese.

Electricity Regulatory Authority of Bhutan

What We Do

Core Regulatory Functions

ERA-RIMS digitises the Authority's key regulatory workflows end-to-end — from application to enforcement.

Licensing & Authorisations
Issue, renew, amend and monitor licences for generation, transmission, distribution and supply of electricity across Bhutan.
Tariff & Economic Regulation
Review and determine fair, cost-reflective electricity tariffs that balance investor returns with consumer affordability.
Compliance Monitoring
Track licensee performance against quality of service, safety, technical and reporting standards through digital reporting.
Dispute Resolution
Mediate and adjudicate disputes between licensees, consumers and stakeholders in a transparent and timely manner.
Consumer Protection
Safeguard the rights of electricity consumers and ensure reliable, safe and affordable access to electricity services.
Sector Development
Promote efficiency, innovation and sustainable growth of Bhutan's electricity sector in line with national priorities.

Complain about a licensee

Billing, supply, safety, metering or a new connection. ERA looks into it and answers you. No account needed — and you can check where your complaint has got to at any time.

File or track a complaint

Tell us how a service went

A minute of your time on the service you used. Your name is optional, and it goes to the people who run it.

Leave feedback

ERA-RIMS at a Glance

Live metrics from across the regulatory system

47

Active Licences

1,284

Reports Processed

94%

Compliance Rate

156

Cases Resolved